Vacancy for Production Officer in Britannia IndiaVacancy for Production Officer in Britannia India

Vacancy for Any Graduate in Britannia industries

Vacancy for Any Graduate in Britannia industries

Job Posting: Customer Service Officer

Company: Britannia Industries Limited

Location: Bengaluru, Karnataka, India

About Us:
Britannia, an illustrious 100-year-old organization, holds a prominent presence in Biscuits, Breads, Cake, Rusk, Dairy, and snacks. Our remarkable journey saw us becoming a Market Leader in the Biscuit domain, with annual revenues exceeding 9000 cr. As we continue our growth trajectory, venturing into new products and categories, our aspiration of becoming a Global Total Foods Company comes closer. Renowned for being one of India’s finest employers per the Aon Best Employers Study, 2019, and Brand Equity’s most trusted FMCG brand, 2019, Britannia values its workforce’s pivotal role in shaping our “Exciting Goodness” brand.

Our Employee Value Proposition, “MAKE THINGS HAPPEN,” embodies the spirit of our Britannians, who have driven progress throughout our 100-year legacy. Anchored in core values, we foster an environment that embraces diverse perspectives, empowers employees, and encourages innovation.

The Core Values of Britannia:

  • INVITING: Welcoming you to Britannia’s home
  • IGNITING: Fueled by Hunger for excellence and innovation
  • CREATING: Building enriching careers
  • RESPECTING: Doing the right thing, with purpose

Britannia is committed to social responsibility, addressing malnutrition in marginalized communities, offering employees platforms to contribute meaningfully. Each day, Britannians make things happen with purpose and dedication.

Position Description:
Role: Customer Service Officer
Function: Replenishment
Location: Corporate Office, Bangalore

Job Purpose:
Drive data analysis for the Replenishment team and champion warehousing excellence from the center.

Key Responsibilities:

  • Warehouse Management & Customer Service:
  • Supervise daily MIS on CRS, PDP & CFR/LFR compliance
  • Monitor warehouse overheads, detentions, and secondary utilization
  • Oversee Depot Operational efficiencies for throughput, truck turnaround, and labor
  • Prevent obsolescence and facilitate necessary actions
  • Implement Depot SOPs and statutory controls
  • Ensure timely warehouse audits, hygiene, and safety standards
  • Drive best practices and monitor warehousing CAPEX and procurements

Education Qualification:
Graduation/Post Graduation in Management (preferred)

3-5 years in Logistics Management & Customer Service

Internal – Demand Planning, Regional Customer Service & Logistics Manager, Planning Team, Transportation Team, Legal Team, Regional Customer Service Teams, Sales Team
External – C&F, Transporters, Vendors

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