We’re Hiring | Quality Assurance Supervisor | Gurugram, Haryana
Are you passionate about quality, driven by data, and ready to raise the bar in customer experience? noon is looking for a Quality Assurance Supervisor to join our team in Gurugram and play a key role in delivering a world-class customer support experience.
At noon, we’re building the region’s most customer-centric digital ecosystem, and we want bright, bold, and ambitious talent to be a part of that mission. From noon.com to NowNow, noon Food, and beyond – our journey is just beginning.
What you’ll do:
- Lead quality audits and implement best-in-class processes in our call center operations.
- Drive data-driven decisions to improve performance and customer satisfaction.
- Collaborate with Training & CX leadership to close gaps and elevate service delivery.
- Champion quality metrics, innovation, and continuous improvement.
Who you are:
- 3+ years of experience in quality assurance (preferably in a global, multilingual customer support setup).
- A pro at analytics, quality metrics, and process optimization.
- A leader with strong attention to detail, communication skills, and the ability to thrive in fast-paced environments.
- Certification in Six Sigma, COPC, or related QA programs? That’s a big plus.
If you’re someone who believes in excellence, innovation, and creating stellar experiences — we’d love to hear from you.
How to Apply
Apply for Food technologist internship
