New job Opening for Quality Specialist | Amazon

New job Opening for Quality Specialist | Amazon

Position: Quality Specialist

Company: Amazon

Location: Hyderabad, Telangana, India

About Us:
Join the Last Mile Analytics & Quality Team at Amazon, where we’re dedicated to enhancing the delivery process by continuously improving data accuracy for optimizing the last mile process. Collaborate with product, engineering, data science, and operations to identify and address gaps in technology, ensuring sustainable and long-term solutions.

Job Description:
As a Transportation Quality Specialist in Hyderabad, you’ll be the first line of support for address resolution, geocode correction, driver support, static route management, and other operational aspects of the Transportation process in the Last Mile. Your role directly impacts our customers, requiring quick learning and multitasking to ensure successful deliveries.

Roles and Responsibilities:

  • Follow SOPs for manual audits, resolving outliers/exceptions.
  • Identify patterns in audits, contributing to process improvements.
  • Provide timely responses to stakeholders, meeting SOP and SLA requirements.
  • Escalate problems systematically to relevant teams.
  • Maintain records using trackers or workflow tools.
  • Meet business metrics (SLA, productivity, quality, utilization).
  • Understand performance metrics to drive business goals.
  • Collaborate in a team environment, contributing to growth.
  • Develop a global perspective, understanding Amazon’s operations across geographies.

Basic Qualifications:

  • Open to candidates working in Hyderabad, TS, IND.

Preferred Qualifications:

  • Open to candidates working in Hyderabad, TS, IND.

Join us in shaping the future of last-mile delivery at one of the world’s leading companies. Apply now to be part of a dynamic team with a global impact!

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