Vacancy for Production Officer in Britannia IndiaVacancy for Production Officer in Britannia India

Vacancy for Any Graduate in Britannia Industries

Vacancy for Any Graduate in Britannia Industries

Job Posting: Customer Service Officer

Company: Britannia Industries Limited

Location: Bengaluru, Karnataka, India

Join Britannia Industries Limited, a venerable organization with a century-old legacy in producing Biscuits, Breads, Cakes, Rusks, Dairy, and Snacks. As a pioneer in the industry, Britannia has marked its presence as a Biscuit market leader, boasting annual revenues exceeding 9000 cr. With recent expansions into new categories and products, we are poised to become a Global Total Foods Company. Our accolades include be ing recognized as one of India’s top employers in the Aon Best Employers Study 2019, and securing Brand Equity’s trust as the most reliable FMCG brand in 2019. Our mission, encapsulated in the phrase “MAKE THINGS HAPPEN,” embodies our commitment to drive positive change in the lives of both our team members and consumers.

Corporate Values:
At Britannia, our core values guide our actions:

  • INVITING: Fostering a welcoming home at Britannia, where diverse ideas thrive, and employees are empowered as owners.
  • IGNITING: Encouraging excellence and innovation, motivating employees to achieve more with less.
  • CREATING: Providing enriching career opportunities that enable early responsibility and skill development.
  • RESPECTING: Upholding ethical behavior, with a focus on social responsibility, sustainability, and purpose-driven contributions.

Position Summary:
Role: Customer Service Officer
Function: Replenishment
Location: Corporate Office, Bangalore

Job Description:
We are seeking a Customer Service Officer to support our Replenishment team by conducting data analysis and driving warehousing excellence initiatives. As a key member of our team, you will collaborate with various stakeholders to ensure efficient warehouse management and exceptional customer service.

Key Responsibilities:

  • Oversee Warehouse Management: Monitor and manage daily MIS related to CRS, PDP, CFR/LFR compliance.
  • Optimize Operational Efficiencies: Monitor warehouse overheads, secondary utilization, and operational efficiencies for high throughput and rapid truck turnaround.
  • Minimize Obsolescence: Monitor depot obsolescence and facilitate action to prevent finished goods write-offs.
  • Ensure Compliance and Hygiene: Execute Depot SOPs, statutory compliance, timely audits, and uphold hygiene and safety standards across warehouses.
  • Drive Best Practices: Implement and monitor warehouse best practices, CAPEX, and central procurements.
  • Collaborate with Stakeholders: Work closely with internal teams such as Demand Planning, Logistics, and Sales, as well as external stakeholders including C&F, Transporters, and Vendors.


  • Education: Graduation/Post Graduation in Management (preferred)
  • Experience: 3-5 years in Logistics Management & Customer Service

Join us in our pursuit to “MAKE THINGS HAPPEN” every day, and contribute to Britannia’s legacy of excellence and innovation. Apply today to be a part of our dynamic team!

To apply, please visit our website or send your CV to [Email Address].

Note: The content provided is a revised version of the original job post, aimed at enhancing clarity and conciseness. Feel free to make any further adjustments as needed.

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