Manager Quality – Packaging | Bangalore | Swiggy
| 10 – 12 yrs. | Bangalore|
Job Description: –
Designing and driving right quality packaging solutions are identified for all categories of product served through InstaMart.
Delivering end to end packaging solutions bringing increased shelf life and delight to customers.
Monitoring consumer complaint trends based on packaging, working with respective packaging supplier on corrective and preventive actions for continual improvement and reduction of customer complaint trends.
Developing packaging specification for their respective commodities and creating inspection protocol for all incoming packaging materials
Developing packaging inspection protocol to verify the product quality.
Developing system to verify compliance of packaging supplier with respect to legality, food safety and quality compliance.
Developing approval or onboarding procedure for new packaging supplier
Conducting periodic audit to ensure adherence of statutory and food safety controls in supplier.
Follow up of NC closure for the auditing finding and its effective implementation.
Developing mechanism to track supplier complaints and its corrective actions.
Coordinating with packaging supplier on customer complaints and its RCA
Verify and approve corrective action on the customer complaint / non-conformities related to packaging issues.
Ensuring COA and food grade certificate for every lot of packaging material
Coordinating with external lab for Packaging material testing as per legal requirements.
Building and leading a competent Packaging supplier base.
Delivering training programmes for incoming Packaging material quality.
Ensuring the policy’s communication to all their respective supplier.
Developing customer complaint indices
Developing indices on Packaging supplier performance and rating
Required experience and skills.
Education Qualification: Graduate/Post-graduate in Packaging Technology
Experience: Minimum 10 years of experience in the ” Food Industry” preferably in packaging field or R&D or Quality
Implemented QA protocol in Packaging in FMCG.
Certified lead auditor on FSSC 22000 / ISO 22000 / HACCP