Job Opportunity at Britannia Industries Limited

Position: Quality Assurance Officer

Location: Nawabganj, Uttar Pradesh, India

Job Description:

Position Title: Quality Assurance Officer
Function: Quality
Educational Qualification: Graduate in Food Technology/MSc. Chemistry
Experience: 3-5 years in Quality Assurance

Desired Competencies:

Familiarity with quality management tools and methodologies.
Basic knowledge of applicable software for statistical data.

Negotiation skills and customer orientation.

Key Responsibilities:

Quality & Food Safety Execution:

Monitor product quality online, taking immediate action through production officers and CP management for any non-conformity.
Test finished goods with standard sampling methods and proper documentation.
Participate in regular product quality exercises.
Verify process records, ingredient shelf-life records, and in-process quality check records periodically.
Ensure compliance with hygiene, food safety, and GMP requirements during manufacturing.

Statutory Compliance:

Check wrappers for correct addresses, MRP, veg logo, and mandatory declarations.
Conduct random sampling for pack weights at different production stages.
Ensure functioning of coders and compliance during changes in date, shift, and supervisor’s name.
Calibrate weighing balances and dead weights as per schedule.

Consumer Complaints:

Share and identify causes of complaints with CP management, supervisors, operators, and shop floor workers.
Design corrective and preventive measures, implementing them immediately.
Evaluate action effectiveness through regular process and product evaluations.

Analyze and share complaint data with CP management for improvement plans.

Benchmarking:

Visit retail outlets and distribution points weekly to understand customer and consumer quality concerns.
Evaluate competition products for improvement opportunities and share action plans for enhancements.
Measure effectiveness through market evaluation and customer feedback.

Process Improvement Initiatives:

Identify and prioritize improvement opportunities in system, process, cost, and time in consultation with operations and quality.
Periodically review overall quality improvement at the factory.

Management Information System:

Send periodic summary reports on factory quality performance to the quality manager.
Communicate critical quality and food safety concerns to relevant stakeholders as soon as observed.

Outcomes Expected: