Job Opening: Assistant Manager – Quality Assurance
Company: Café Coffee Day
Location: Mumbai, Maharashtra, India
Role Overview
Café Coffee Day is seeking a dedicated Assistant Manager – Quality Assurance to oversee and ensure adherence to quality standards across the assigned region. This role involves conducting audits, analyzing data, monitoring logistics, ensuring food safety compliance, and supporting continuous quality improvement.
Key Responsibilities
- Lead Quality Assurance operations for the assigned region, ensuring full compliance with quality standards.
- Conduct monthly audits:
- 25 audits at CCD outlets
- 5 audits at CDX outlets
- Vendor, warehouse, and cold storage audits as required
- Prepare monthly audit reports and review findings with stakeholders.
- Conduct weekly food specification checks and sensory evaluations at CCD & CDX outlets.
- Provide training to teams to enhance QA skills.
- Monitor primary & secondary logistics vehicle temperatures and ensure timely corrective actions.
- Verify vendor processes and ensure compliance with product quality standards.
Functional Skills Required
- Quality Assurance management
- Audit planning & execution (CCD, CDX, vendors, warehouses, cold storage)
- Reporting, data analysis & trend identification
- Training & development capabilities
- Logistics temperature monitoring
- Knowledge of food safety regulations
- Sensory evaluation expertise
Performance Indicators
- QA standards adherence
- Audit performance (CCD, CDX, vendors, warehouses, cold storage)
- Timely and accurate monthly audit reports
- Effective stakeholder review meetings
- Food & beverage quality check execution
- Team training effectiveness
- Logistics temperature monitoring efficiency
- Vendor audit compliance
Technical Skills Required
- Expertise in Food Safety & Quality Standards
- Strong knowledge of auditing techniques and methodologies
- Sensory evaluation judgment
- Proficiency in Excel or similar data analysis tools
Qualification & Experience
- Bachelor’s in Food Science, Food Technology, Quality Assurance, or related field
- Master’s or MBA preferred
- Certifications in QMS, FSMS, or Quality Auditing are advantageous
- 3–5 years of QA experience in the food & beverage industry
- Experience in audits, compliance, quality monitoring & corrective action implementation
- Strong knowledge of food safety regulations & quality systems
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